Whatever you do in a crisis, don’t do this!
Crisis communications plans are carefully created to prevent confusion and chaos. Plans are made for the purpose of strictly following them.
In: Crisis Communications, Japan, Public Relations_Crisis Management · Tagged with: crisis communications, crisis plans, crisis response, nuclear energy
Safeway’s response to Tucson provides a lesson for other retailers
The store chain’s management and employees working that fateful Saturday never imagined the extraordinary events that would explode during an otherwise routine “Congress on the Corner” gathering hosted by a popular recently re-elected Congresswoman. They never expected becoming a party to the horrible carnage, the 24/7 media glare and the debate over the tone of [...]
In: Crisis Communications, Media Relations, Public Relations_Crisis Management, Retail crisis · Tagged with: Congress on the Corner, crisis planning, crisis response, Safeway, Tucson
The Houston Airport Accident was Both a Test and an Opportunity
That tragic train accident last week at Houston’s airport was both a test and opportunity. An automated tram struck two men working on an elevated track on October 27th at Houston’s George Bush Intercontinental Airport, leaving one dead and the other hospitalized. Although tragic, the accident provided both a test and an opportunity. Let’s explore [...]
In: Crisis Communications, Financial Crisis, Houston Airport Systems, Media Relations, Pro-active communications, Public Relations_Crisis Management · Tagged with: automated tram accident, Bush IAH, crisis response, Houston, Houston airport systems, Johnson Controls Inc, Proactive commuy, Transportation
It all started, as most client assignments do, with a phone call
My phone rang just as the local 10 p.m. news was coming on the television. The voice on the other end was firm and crisp, “Get to Mobile, Alabama as soon as possible, and report to the Unified Command!” The order came from the response manager for the Deepwater Horizon (DWH) oil spill. I checked [...]
In: Crisis Communications, Deepwater Horizon, Media Relations, Public Relations_Crisis Management, Uncategorized · Tagged with: BP Oil Spill, crisis communications, crisis response, Deepwater Horizon
